Terms and conditions
What you can expect from us with a subscription, single tickets or as a friend, and what we ask of you.
1. About these terms
These terms apply to all subscriptions, tickets and friendships of Excellent Concerten, Burg. Wolfsstraat 42, 6265 AA St. Geertruid, the Netherlands (we). By you we mean the visitor, subscriber or friend. By subscribing, reserving tickets or becoming a friend, you accept these terms.
2. Subscribing and reserving
You can subscribe or reserve single tickets via the form on this website, by email or by phone. The agreement is concluded as soon as we confirm your subscription or reservation by email. If there are not enough seats, we will let you know as soon as possible.
A subscription applies to the season you sign up for. The full series gives you access to every concert of that season; a series of your own gives you access to the four concerts you chose.
3. Prices and rates
Current prices are shown on this website. All prices are in euros and include any applicable VAT. The under 27 rate applies to visitors who are younger than 27 on the day of the concert. We may ask for ID at the entrance; if you cannot show it, we will charge the difference with the regular rate.
4. Payment
After our confirmation you will receive an invoice by email. Please pay it within fourteen days, and in any case before the first concert you signed up for. If payment has still not been made after a reminder, we may cancel the subscription or reservation.
5. Admission
- You do not need a ticket: your name is on the list at the entrance.
- Please arrive on time. Latecomers are admitted at a moment that does not disturb the musicians, usually between two works.
- Seats are not numbered, unless stated otherwise for the concert.
- If you cannot come yourself, you may give your seat to someone else. Please let us know that person's name in advance.
6. Cancellation by you
Concert tickets and subscriptions are tied to a fixed date. The statutory fourteen-day cooling-off period therefore does not apply (Article 6:230p(e) of the Dutch Civil Code). If you cancel or do not attend, we do not refund the amount. You may, however, give your seat to someone else as described above.
If there are special circumstances, please get in touch. We will look at what is possible together.
7. Changes and cancellation by us
We do everything we can to perform the programme as announced. Sometimes something has to change, for example when a musician falls ill. In that case we may change the programme, the performers or the starting time. Such a change does not entitle you to a refund.
If a concert does not take place and we cannot offer a replacement, we will refund the amount for that concert. For a subscription, that is the part of the subscription price that relates to that concert. We will inform you of a cancellation as soon as possible at the email address you gave us.
8. During the concert
Taking photos or making film or sound recordings during the concert is not permitted unless the musicians and we have given permission. We sometimes take photos of the hall and audience for our website and newsletter. If you prefer not to be recognisable, please let us know.
Please follow the instructions of our staff and the house rules of the venue. Anyone disturbing a concert may be asked to leave, without a refund.
9. Friends of Excellent Concerten
As a friend you support Excellent Concerten with an annual contribution of an amount you choose yourself. Your friendship continues until you cancel it. You can cancel at any time by email, effective from the following year. Contributions already paid are not refunded. Excellent Concerten does not have ANBI status, so your contribution is not tax-deductible.
10. Liability
We are not liable for loss, theft or damage to your belongings during a concert. If we are nevertheless liable, our liability is limited to the amount you paid for the concert or subscription concerned. This limitation does not apply in the case of intent or gross negligence on our part.
11. Privacy
How we handle your data is explained in our privacy statement.
12. Complaints and governing law
If you have a complaint, please email it to info@excellentconcerten.nl. We will respond within fourteen days. If we cannot resolve it together, you can submit the dispute to the competent court. Dutch law applies to these terms and to all agreements with us.
We may change these terms. Your subscription or reservation is governed by the terms that applied when you signed up.